PRIVACY POLICY
Last Updated: November 30, 2025

1. Introduction
FluvioAI Inc. (“FluvioAI,” “we,” “us”) is committed to protecting personal and business information processed through our AI systems and digital services.
This Privacy Policy explains how we collect, use, store, and safeguard information.
By using our website or Services, you consent to the practices described in this Policy.
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2. Information We Collect
Personal Information
We may collect:
• Names, email addresses, phone numbers
• Voice recordings, messages, or AI interaction data
• Timestamps, logs, identifiers, and other metadata
Business Information
• Company name, department, and job role
• Data provided for AI training or configuration
Automatically Collected Information
• IP addresses
• Browser and device information
• Usage analytics
• Cookies and similar technologies
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3. How We Use Information
We use information to:
• Provide and operate our Services
• Configure, train, and optimize client-specific AI solutions
• Respond to support requests
• Enhance system reliability and security
• Comply with legal and contractual requirements
We do not use customer data for marketing without explicit consent.
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4. No Use of Customer Data for External AI Training
FluvioAI will never use customer data for:
• Training public AI models
• Training shared or multi-tenant AI models
• Improving models for other clients
• Selling, mining, or aggregating data
Training, tuning, and optimization are limited to:
• The Client’s dedicated AI environment
• Internal debugging and security
• Quality assurance
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5. Data Residency & Cross-Border Processing
FluvioAI may store or process data only within Canada or the United States.
When processing occurs in these jurisdictions, FluvioAI:
• Implements strong technical and administrative safeguards
• Adheres to Canadian privacy expectations
We do not transfer data outside Canada or the United States.
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6. How We Share Information
We do not sell, trade, or rent personal information.
We may share information only with:
• Approved sub-processors located in Canada or the United States
• Legal authorities when required by law
• Security, compliance, or auditing professionals
All sharing is limited to what is necessary to operate and maintain the Services.
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7. Security Safeguards
FluvioAI uses industry-standard safeguards, including:
• Encryption at rest and in transit
• Access controls and authentication
• Secure cloud infrastructure
• Logging, monitoring, and auditing
• Data retention and minimization practices
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8. Retention and Deletion
We retain information only as long as necessary to:
• Provide the Services
• Meet legal, regulatory, or contractual obligations
Upon request or termination, we will delete or anonymize data unless legally required to retain it.
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9. Access, Correction, and Data Rights
Clients may request:
• Access to personal information
• Correction of inaccurate information
• Deletion of personal information (when permitted by law)
Requests may be submitted to the contact information below.
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10. Children’s Information
Our Services are intended for business use and are not directed to children.
We do not knowingly collect children’s information unless authorized for a legitimate business purpose by a Client.
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11. Contact Information
For privacy inquiries, please contact:
FluvioAI Inc.
5127 Tomken Road
Mississauga, ON, Canada L4W 1P1
Email: privacy@fluvioai.com
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12. Updates to This Policy
We may update this Privacy Policy periodically.
An updated “Last Revised” date will be posted on our website.