Case Study: Coextro Replaces Live Answering Service with AI Voice Agent and Saves Thousands Monthly

Coextro Inc.

A leading Canadian internet service provider, Coextro delivers high-speed fiber internet to multi-residential communities and residential customers across Ontario and beyond. The company is known for its commitment to innovation, efficiency, and customer satisfaction.

Challenge

In the competitive telecommunications space, every sales inquiry counts. Prospective customers calling in to ask about Coextro’s services expected to reach a live person quickly—especially during business hours. Coextro relied on a third-party live answering service to handle overflow and after-hours sales calls, ensuring no inquiry went unanswered.

However, the service came at a steep cost. Despite offering basic call handling, the answering service lacked the ability to provide meaningful product information or qualify leads. Most calls were simply transferred or logged for follow-up, which caused delays in sales cycles and limited customer engagement at a critical touchpoint.

Solution

To enhance responsiveness while reducing operational costs, Coextro deployed a custom AI Voice Agent built by Fluvio AI.

This AI Agent was trained to:

  • Answer all incoming sales inquiries 24/7
  • Engage prospects with friendly, human-like conversation
  • Provide detailed information about Coextro’s products and pricing
  • Qualify leads by collecting relevant customer information
  • Schedule follow-ups or escalate to live agents when needed

Results

Significant Cost Reduction: By replacing the live answering service, Coextro saved thousands of dollars per month in operating expenses.

Always Available: The AI Agent responds instantly to every sales call—day or night—without any wait time or missed opportunities.

Improved Lead Quality: Calls are now intelligently handled, with AI collecting and structuring data for Coextro’s sales team to act on efficiently.

Better Customer Experience: Callers receive immediate information about services and don’t need to wait for a callback, creating a more engaging and professional first impression.

Seamless Scalability: The AI Agent can handle multiple calls simultaneously, ensuring consistent performance during marketing pushes or seasonal spikes.

Colin Legendre, CEO, Coextro

“Switching to Fluvio AI’s voice agent was a no-brainer. It’s smart, fast, and incredibly cost-effective. We’re not only saving money—we’re converting more leads and delivering a better experience for our future customers. It’s like having a superstar sales assistant who never sleeps.”

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