Case Study: Peak Human Dramatically Reduces Callback Time and Automates Lead Qualification with AI Voice Agent

Peak Human Labs

A leading longevity and preventative health clinic, that specializes in personalized wellness programs that combine: advanced diagnostics, biohacking, and regenerative medicine to help clients optimize their health and performance at any age.

Challenge

Peak Human offers their clients specialized equipment such as the Emsella chair, for pelvic floor strengthening, and Exo Mind, for mood enhancement. The clinic was losing valuable leads due to delayed follow-ups, especially during evenings and weekends when staff weren’t available to respond. Form submissions often went unanswered for hours, causing prospects to lose interest or book elsewhere. The clinic needed a faster, more consistent way to engage leads and convert them into appointments—without adding strain to their front desk team.

Using call centers and off hours answering agencies was not effective as these agencies couldn’t answer technical questions about the services and provide any onboarding support, without increasing costs dramatically.

Solution

To enhance responsiveness while reducing operational costs, Peak Human Labs deployed a custom AI Voice Agent built by Fluvio AI.

This AI Agent was trained to:

  • 📞 Calls every new lead immediately after a form submission—24/7.
  • 🗣️ Has a natural conversation with the lead to understand their needs and assess eligibility.
  • ❓ Answers common questions about the treatment, pricing, and what to expect.
  • 📅 Books appointments directly into the clinic’s calendar system.
  • 🧠 Handles objections and FAQs using a doctor-supervised, medically accurate knowledge base.

Results

Significant Reduction in Callback Time: Callback time went from days to seconds, especially during weekends and holidays when the front office is closed.

100% of Inquiries Contacted Immediately: 365 days, 24/7, the agent is always ready to talk to someone interested.

Reduced Front Office Load: Potential customers are qualified and follow-up appointments, with the doctor, booked via calendar integration. The agent even confirms the clinic address and reminds callers to bring their health cards to the appointment.

Better Customer Experience: Callers receive immediate information about services and don’t need to wait for a callback, creating a more engaging and professional first impression.

Seamless Scalability: The AI Agent can handle multiple calls simultaneously, ensuring consistent performance during marketing pushes or seasonal spikes.

Dr. Sanjeev Goel, Peak Human Labs

“FluvioAI agent didn’t just automate our lead follow-up—they transformed it. The AI voice agent allowed our clinic to capture revenue that we were losing every week. For any clinic or business that relies on web forms and leads through ad campaigns, an agent from FluvioAI is essential.”

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