The Dashboard is your central command center. It provides a real-time snapshot of your AI Agent’s performance, call volumes, and interaction outcomes. Use this page to monitor trends and operational efficiency at a glance.
1. Date Range Filter
Located at the top left, this filter controls the data displayed across all widgets on the dashboard.
- Default View: Shows data for the current month.
- Custom Range: Click the calendar icon to select a specific start and end date to analyze performance over a custom period.
2. Key Metrics (Overview Cards)
These cards provide high-level statistics for the selected date range:
- Total Calls: The aggregate number of inbound and outbound interactions handled by the agent.
- Total Duration: The total amount of time the agent spent interacting with customers (displayed in Hours, Minutes, and Seconds).
3. Call Analytics Graphs
Visualize your call traffic patterns:
- Call Minutes (By Date): A line graph showing the trend of call volume over time. Use this to identify peak days or operational downtimes.
- Call Minutes (Bar Chart): Compares the total duration of Inbound (Green) vs. Outbound (Blue) calls.
4. Call Distribution & Status
Deep dive into the nature of your calls:
- Call Distribution (Pie Chart): Percentage breakdown of Inbound vs. Outbound calls.
- Call Outcome (Donut Chart): Analyzing how calls end (e.g., Call Hang Up, Inactivity, Voicemail).
- Call Status List: A detailed legend showing the count for specific disconnection reasons (e.g., User Declined, Invalid Number, Line Busy).