Your FluvioAI agent can send out custom personalized messages to any caller. These messages use special tags, which are replaced in real-time when sending the message. This article describes the various tags that can be used in your message. The tag must be in a square bracket [ tag ] as the agent is designed to recognize this format.
- [lead_first_name] – Caller’s first name
- [lead_last_name] – Caller’s last name
- [lead_number] – Caller’s phone number
- [lead_company] – Caller’s company name
- [call_summary] – Short summary of the call, this summary can be customized in the agent dashboard: Training Data -> Call Actions -> Call Summary Instructions Menu
- [call_outcome] – A general outcome determined by the agent
- [call_transcript] – The full call transcript. We suggest that you ask the agent to email you this transcript and not send it as a SMS message due to the size.
- [AI_agent] – Your AI Agent’s name
- [AI_agent_title] – Your AI Agent’s title
- [company_name] – Your company name
- [company_address] – Your company address