FluvioAI’s Voice Agents integrate seamlessly with any business phone system. Each AI Agent comes with its own dedicated phone number, allowing you to forward calls whenever you want the AI to answer. This gives your business total flexibility and control without changing your existing phone setup.
Below are the most common questions businesses ask when implementing call forwarding with FluvioAI.
How does call forwarding to the AI Agent work?
Every FluvioAI Voice Agent includes a unique phone number.
Your business forwards incoming calls from your main line to this AI Agent number. When forwarded, the AI answers instantly and completes your customized intake, triage, scheduling, or support workflows.
Because forwarding is configured on your phone system, you always stay in control of when the AI Agent answers.
Who stays in control of when the AI answers?
You do.
Your phone system decides when calls are forwarded. You can route calls to the AI Agent:
- All the time
- Only during business hours
- Only after hours
- Only when staff are busy or on another call
- Only after a certain number of rings
- Only for specific departments or menu options
- Only during high-volume periods
- If your system supports it, the AI Agent can plug into it.
Is integration with my existing phone system easy?
Yes — extremely easy.
There are no technical changes required to your infrastructure. If your existing phone system can forward calls, it’s automatically compatible. This includes:
- Rogers, Bell, Telus, AT&T, Verizon, T-Mobile
- VoIP providers like RingCentral, 8×8, OpenPhone, Vonage, GoTo
- Cloud systems like AirCall, Dialpad, JustCall
- Traditional PBX infrastructure
- Forwarding works universally.
What are the setup steps?
- Receive your dedicated AI Agent number from FluvioAI.
- Set up call forwarding in your existing phone system using your preferred rules.
- Test the call to confirm correct behavior and caller ID visibility.
- Optionally add routing logic, such as time-of-day rules, overflow routing, or no-answer forwarding.
You’ll be live within minutes.
Tip: Make sure Caller ID passes through correctly
To ensure the AI Agent sees the actual caller’s phone number—not your business’s main phone number—you must enable “true caller ID pass-through” or “original caller ID” in your phone system’s forwarding settings.
Different phone systems call this feature:
- Caller ID Forwarding
- Original Caller ID
- RDNIS Pass-Through
- Preserve Caller ID
Enabling this ensures:
- The AI Agent recognizes returning callers
- CRM records and logs are accurate
- Personalized workflows (e.g., VIP routing, client lookups) work smoothly
- Analytics on caller demographics remain accurate
If this setting isn’t enabled, your AI Agent will only see your business number—which limits personalization and data accuracy.
Can staff still answer calls manually sometimes?
Absolutely. You can use hybrid handling:
- If a team member answers → human handles the call
- If not → the system forwards the call to the AI Agent after X rings
- You can also toggle forwarding on/off at any time.
Can the AI redirect calls back to human staff?
Yes. If a situation requires it, the AI Agent can:
- Transfer live to a team member
- Trigger SMS or email alerts
- Create CRM or ticketing entries
- Schedule call-backs
Forwarding controls when the AI answers, not what happens during the call.